This policy was last updated 10/09/2019
Love Home Living takes your privacy seriously and in this policy we explain why we use your personal data and how we store it.
You can decide not to receive communications or change how we contact you at any time, if you wish to do so the quickest way is by emailing us on firstname.lastname@example.org or writing to Love Home Living, Duke House, Unit 15 Seymour Street, The Royal Arsenal, London, SE18 6SX.
About Love Home Living
Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Love Home Living.
Our registered office address is 51 Clarkgrove Road Sheffield S10 2NH.
Collecting personal information
We may collect, store and use the following kinds of personal information:
- Information that you provide to us when registering for our newsletter or purchasing items via our website (such as your name, address, email address, telephone number and card/bank details).
- As such your card details will not be passed to Love Home Livingl but only processed confidentially and securely for the current transaction.
- Demographic information such as address and postcode.
Sensitive personal data
We do not normally collect or store sensitive personal data however there are some situations where this will occur. If this does occur we’ll take extra care to ensure your privacy rights are protected.
Using personal information
Personal information submitted to us through our website may be used in the following ways:
- Internal record keeping.
- Facilitating an order placed.
- For legal reasons such as government returns (e.g. tax returns) and where requested to by a authorising body (e.g. the police)
We will not supply your personal information to any third party for the purpose of marketing.
Disclosing personal information
We may disclose your personal information to any of our employees or companies we use for the purposes set out in this policy. All of our staff have agreed to handle data in accordance with data protection laws.
We may disclose your personal information:
- If required to do so by law;
- In connection with any legal proceedings;
- When required to give delivery information to couriers.
How we protect and store personal information
We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.
Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our volunteers receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.
By placing an order, using our website or registering for our newsletter you will be submitting data to either Google, or WorldPay. See below for information about their data storage.
Some of our systems use Google products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we’ll allow this as we are certain personal data will still be adequately protected (as Google is certified under the USA’s Privacy Shield scheme, it is also ISO27001, 27017 and 27018 compliant which are internationally accepted security standards).
Our secure on-line payment facility is provided by WorldPay (www.worldpay.com). You will enter the secure payment gateway to handle all aspects of your payment transaction before entering your credit/debit card details.
WorldPay’s servers use SSL techniques to encrypt all card details in transit between your computer and the server. Thereafter card information is held only on their highly secure servers and we do not have nor need to have access to it.
We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes.
We continually review what information we hold and delete what is no longer required.
Keeping you in control
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
- The right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request).
- The right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason).
- The right to have inaccurate data rectified.
The right to object to your data being used for marketing and where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format. Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you have a complaint relating to data protection and/or privacy rights please contact us at www.lovehomeliving.com or via post to Love Home Living, Duke House, Unit 15 Seymour Street, The Royal Arsenal, London, SE18 6SX.
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk
Changes to this policy
If for any reason you are not happy with your purchase, you have 14 days from the date of delivery to notify us that you wish to return your items for exchange or refund. Please see our terms and conditions below for full details.
Terms & Conditions
All website descriptions of our products are correct at the time of going to press. We have a policy of continuous product development and reserve the right to amend the specification and availability of products without prior notice in relation to future sales
All measurements are in centimetres and are approximations. Beds are described in terms of the mattress required.
Customers need to measure access into their property for all products, especially for large items such as wardrobes, sideboards and mattresses, this may include measuring stairways, landings, etc.
All our prices are inclusive of VAT.
It is our customer’s responsibility to check that all the details on the order form are correct, including the exact specifications of the product and delivery details.
Any goodwill refunds of this nature will only be honoured if we are notified within 28 days of delivery.
Please return any unwanted item in its original condition (customers are responsible for the cost of return of unwanted items). This means that you’ve kept all original packaging and labels, and that it’s undamaged and unused.
Refunds are not authorised until stock items are returned to our warehouse.
A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods. Please note some banks may take longer to credit your account.
All bespoke furniture orders are non-returnable and non-refundable as they are custom made for you as agreed when ordered. Once your order has been placed with Love Home Living the order is placed with the manufacturer on your behalf and we are financially obligated to purchase the furniture order from our manufacturer. Therefore we do not accept order cancellations. All deposits made against bespoke furniture orders and specially made items are non-refundable.
For imported furniture, from time to time shipments are delayed for reasons completely out of our control and therefore we cannot accept any responsibility for any orders that are late due to a delay with a shipment and container arrival. We aim to keep customers informed of any delays and always provide accurate lead-times where possible.
We require payment in full at the time of ordering.
Love Home Living also accepts bank transfers which must be received at the time of ordering & must be cleared before delivery.
We are unable to accept payment on delivery.
Goods cannot be delivered until full payment has been received.
Delivery is arranged via an independent, third party furniture courier. The courier company will contact you after purchase to arrange a suitable delivery date. The courier delivers nationwide (England and Wales) free of charge. For Scotland, Northern Ireland, the Isles, Ireland or Europe please get in touch for a quote as our delivery rates for these areas vary. Items are usually delivered within 1-3 weeks, but on occasion may take longer (up to 10-12 weeks, depending on your postcode, if your item is bespoke/custom made, stock levels, etc.). Please get in touch before purchase if you require your item to be delivered by a certain date. All beds and wardrobes are delivered dismantled.
You should inspect the goods carefully upon delivery. Goods will be deemed accepted once inspected and signed for unless you inform us otherwise at the time. Where goods are not removed from their packaging or you have otherwise not had a reasonable opportunity to inspect the goods on delivery, the goods will be deemed accepted 7 (seven) days after delivery.